Here’s what CenturyLink said overnight about the outage


He urged residents using cell phones to contact emergency first responders to use the full 10-digit number of a public safety answering point emergency call center (PSAP) or call the local police department if calling 911 does not work.

Many CenturyLink customers across the USA were without internet Thursday amid a lengthy outage that stretched from NY to California. That's the area code for Western Washington State.

The outages apparently began Thursday morning. CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area. The WEA is different than President Trump's new nationwide Emergency Alert System that was tested in October. Because of the shared media market with the Portland Metro region, everyone got these notifications.

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The Cochise County Sheriff's Office said Thursday its 911 centers were experiencing intermittent phone service disruption and, according to ABC15, was redirecting all 911 and administration lines to the Douglas Police Department.

CenturyLink posted several times via Facebook that it was working to solve the issue.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter it was a nationwide outage and her agency needed to investigate. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

King County said that the outage was "caused by a malfunction at CenturyLink".