Cathay Pacific to honour premium tickets sold at economy prices


The airline acknowledged the error on Wednesday, tweeting that those who had bought tickets in the "VERY good surprise "special" would be welcomed on board, using the hashtags #promisemadepromisekept and #lessonlearnt.

SCORES of savvy travellers will be sipping heavily discounted champagne in first class recliners on Cathay Pacific flights this year after the airline agreed to honour tickets that were mistakenly sold at a fraction of their value.

Gary Leff, a travel and loyalty-program blogger on View from the Wing, wrote on December 31 that the Cathay business-class round-trip from Da Nang to NY started at $675 for travel in August. Sign-up now and enjoy one (1) week free access!

It is not known how many tickets have been sold.

In 2014 Singapore Airlines agreed to honor some 400 business class flights to Australia sold at economy prices. Singapore Airlines Ltd in 2014 and Hong Kong Airlines Ltd previous year honoured business-class tickets mistakenly sold at economy fares.

Other flights from Vietnam to USA airports were also offered at drastically reduced rates.

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A passenger walks to the First Class counter of Cathay Pacific Airways at Hong Kong Airport in Hong Kong, April 4, 2018. "Hope this will make your 2019 "special" too!" the company wrote on Twitter.

Estimating the flights will earn him some 400,000 air miles, he said he had a hunch Cathay would honor the prices. The online ticketing foul-up meant return fares of as low as $675 from Da Nang in Vietnam to NY at the front end of the plane, or a small fraction of its original price.

The error wraps up a challenging few months for Cathay Pacific, which revealed in October a massive data breach that affected 9.4 million passengers.

The low price made the tickets a must buy for Mr. Jaehnert.

Big Apple-based IT professional Vincent Lee Chun-fai, 42, bought two first-class tickets on Tuesday, but told the Morning Post that his flight from Da Nang to NY - which cost $1,600 - was canceled without explanation.

This gaffe comes after the airline's computer system was hacked previous year, exposing the personal data of more than 9 million customers in the industry's biggest airline data breach.